Last updated October 19, 2026
Payments are final
All payments for Cjis subscriptions, monthly and yearly, are final and non-refundable once the billing period starts. This includes partly used periods, unused seats or records, and plans you chose but did not use.
When we do refund
We refund a payment only in these cases:
- Duplicate charge, when you were charged twice for the same subscription and period
- Unauthorized charge, when a charge was made without your authorization and this is proven
- Total service failure, when the service was completely unavailable to you for a long period because of a fault on our side and we could not restore it
In these cases we refund the affected amount to the original payment method.
Cancellation
You can cancel at any time in your account settings. Cancellation stops the next renewal. It does not refund the current period, and your access continues until that period ends. Plan changes and upgrade charges are described in our terms of service.
How to request a review
Email [email protected] from the address on your account. Include the date and amount of the charge and a short description of why one of the exceptions applies. We review every request and reply within business days, US time.
Consumers in the European Union
If you buy as a consumer in the European Union, you have a right of withdrawal from a distance contract. At checkout you ask us to start the service immediately and confirm that you lose the right of withdrawal once the service is fully provided or, for digital content and services, once you agree to immediate performance. After that agreement the right of withdrawal ends. If you did not give that agreement, you can withdraw within the legal period by emailing [email protected].
Questions
For anything about billing, see our pricing page or write to [email protected].